Our Privacy Policy

Go Japan – Privacy Policy

Last Updated: July 2025

Introduction
Go Japan (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles and applicable privacy laws.

What Information We Collect

• Personal details such as your name, contact information, passport details, and travel preferences.

• Communication records (emails, calls) related to your travel planning.

• Payment information necessary for deposit processing.

How We Use Your Information

• To provide personalised travel consultancy and itinerary planning services.

• To communicate with you and our trusted Japanese service providers for booking and coordination purposes.

• To maintain internal records for service history, compliance, and dispute resolution.

Sharing Your Information

• We share relevant personal information only with licensed Japanese Destination Management Companies (DMCs) and local providers to facilitate your travel arrangements.

• We do not sell or share your data with unrelated third parties.

Data Security

• We implement reasonable technical and organisational safeguards to protect your information from unauthorized access, loss, or misuse.

Your Rights

• You have the right to access and request correction of your personal information held by us.

• You may withdraw your consent to the use of your data at any time, understanding this may affect our ability to provide services.

Retention

• We retain your information only as long as necessary to fulfill the purpose of your engagement or as required by law.

Contact
For privacy concerns or requests, please contact:
Email: letsgo@gojapan.com.au